Crypto.com® Login issues® | Helping Center Navigating

Crypto.com® Login issues® | Helping Center Navigating. Updated over a week ago. In your Profile, you will be able to check your account verification status on the Crypto.

If you're experiencing login issues with Crypto.com, here are some common steps and considerations to help you navigate and resolve them:

1. Verify Credentials

• Username and Password: Double-check that you are entering your username and password correctly. Ensure that caps lock is off and that you haven’t inadvertently added extra spaces.

• Two-Factor Authentication (2FA): If you have 2FA enabled, make sure you are entering the correct code from your authenticator app.

2. Check Network Connection

• Internet Connection: Ensure that your device is connected to the internet and that there are no connectivity issues.

• VPN and Firewalls: If you are using a VPN or have strict firewall settings, temporarily disable them to see if they are causing login issues.

3. Clear Cache and Cookies

• Browser Cache: Clear your browser’s cache and cookies. Sometimes, old data can interfere with login processes.

4. Update Browser or App

• Browser or App Version: Make sure you are using the latest version of your web browser or the Crypto.com mobile app. Updates often include bug fixes and security patches.